Terms & Conditions
Last updated: 01/11/2024
Welcome to Prism Pickleball! These Terms and Conditions (“Terms”) govern your use of our website located at www.prismpickleball.ie (the “Site”) and any purchases you make through our Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Site.
1. General Terms
1.1 Eligibility: You must be at least 16 years old to use our Site and make purchases. By using our Site, you confirm that you meet this requirement.
1.2 Changes to Terms: We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes signifies your acceptance of the revised Terms.
2. Product Information
2.1 Product Descriptions: We strive to be as accurate as possible with our product descriptions, images, and pricing. However, we do not warrant that all descriptions and images are entirely accurate, complete, reliable, or current.
2.2 Pricing and Availability: All prices are listed in euros. Prices and availability are subject to change without notice. We reserve the right to refuse or cancel orders if there is a pricing error or if a product is out of stock.
3. Orders and Payment
3.1 Order Acceptance: By placing an order on our Site, you are making an offer to purchase the product(s). We reserve the right to accept or reject any order at our discretion.
3.2 Payment: We accept payments via Stripe and PayPal, our third-party payment processors. All payments are subject to the terms and policies of these processors. Your payment details are securely handled by Stripe and PayPal and are not stored on our servers.
3.3 Order Confirmation: Once your order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order; rather, it is an acknowledgment that we have received your order. We will confirm acceptance of your order by shipping the items to you.
4. Shipping Policy
4.1 Shipping Locations: We currently ship to Ireland and Northern Ireland. If your location is not listed, please contact us for options.
4.2 Shipping Times: We aim to process and ship all orders within 2 buisness days. Estimated shipping times vary by destination. Delays may occur during peak periods, holidays, or unforeseen events.
4.3 Shipping Costs: Shipping costs are calculated based on destination, order weight, and selected shipping method. These costs will be displayed at checkout. We offere free shipping on orders over 150 euro.
4.4 International Shipping: For international orders, customs fees, import duties, or other fees may apply and are the responsibility of the buyer. We have no control over these fees and are not liable for any associated delays or charges.
4.5 Damage During Shipping: Prism Pickleball ensures all products are thoroughly inspected and free from damage prior to shipment. Please note that by signing for a package, you are accepting it as delivered in good condition according to major carriers’ policies. Do not accept packages with visible damage—we strongly recommend inspecting packages with your carrier present at the time of delivery. Claims for damage can only be made with the carrier immediately upon delivery. If a package arrives visibly damaged, please refuse delivery and promptly contact us using the contact page on our website so we can assist in resolving the issue.
5. Returns and Refunds
5.1 Return Policy: If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to the following conditions:
The item must be unused, in original packaging, and in the same condition as received.
Return shipping costs are the responsibility of the customer unless the item is faulty.
5.2 Refunds: Refunds will be processed within 14 days of receiving the returned item(s). Refunds will be issued to the original payment method, excluding any shipping charges incurred.
5.3 Exchanges: Exchanges are permitted if the requested item is in stock. Please contact us via the contact page on our website to initiate an exchange.
6. Warranty and Liability
6.1 Product Warranty: All products are sold free from manufacturer defects unless otherwise stated, and are covered under the manufacturer’s warranty.
6.2 Limit of Liability: To the fullest extent permitted by law, we disclaim any liability for any damages arising from the use of our products or site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
6.3 Defective Products: If you receive a defective product, please contact us within 14 days of receipt of the order, and we will attempt to help direct your issue to the relevant manufacturer. Proof of the defect may be required. If the product is indeed defective, the manufacturer’s warranty will apply, per the terms on their warranty, and any warranty claim should go via the manufacturer.
7. Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, and software, is the property of Prism Pickleball or its content suppliers and is protected by applicable copyright and trademark laws. You may not use, copy, reproduce, or distribute any content without our prior written consent.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Prohibited Activities
You agree not to use our Site or services for any unlawful or prohibited activities, including but not limited to:
Posting false or misleading information
Engaging in any form of hacking or tampering with the Site
Transmitting viruses or other malicious code
Harassing, abusing, or harming other users or our employees
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or your use of our Site shall be resolved through binding arbitration in Ireland, or the appropriate court in Ireland if arbitration is not available.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us using the contact page on our website.
Prism Pickleball