Privacy Policy

Last updated: 01/11/2024

Prism Pickleball ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit and make purchases on our online store, accessible from www.prismpickleball.ie (the “Site”). By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information in order to process orders and improve our services:

  • Personal Information: When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, and other information necessary to complete your order.

  • Payment Information: We use Stripe and PayPal as third-party payment processors. Your payment information, such as credit card details, is processed directly by these providers and is not stored on our servers. For information on how Stripe and PayPal handle your payment details, please refer to their respective privacy policies: Stripe's Privacy Policy and PayPal's Privacy Policy.

  • Website Usage Information: We collect information automatically when you visit our Site, including your IP address, browser type, and information about how you use our Site. This information helps us understand customer behavior and improve the Site’s performance.

  • Cookies: Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and provide targeted marketing. You can control your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders, account, or customer service inquiries

  • Improve and personalize your experience on our Site

  • Comply with legal obligations and resolve any disputes

3. Sharing Your Information

We may share your information with third parties only as follows:

  • Service Providers: We share information with trusted third-party service providers (e.g., Squarespace, Stripe, PayPal) who assist us in operating our Site and conducting our business, as long as they agree to keep your information confidential and secure.

  • Compliance with Laws: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If you would like us to delete your personal information, please contact us at [Your Contact Email].

6. Your Rights Under GDPR

As an EU-based user, you have specific rights under the General Data Protection Regulation (GDPR), including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You can request that we delete your personal information under certain circumstances.

  • Data Portability: You can request a copy of your data in a machine-readable format.

  • Objection and Restriction: You can object to or restrict our processing of your data under certain circumstances.

To exercise these rights, please contact us using the contact page on our website.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your personal information.

8. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us using the contact page on our website.

Prism Pickleball